With the constantly evolving tech savvy customer, more and more company employees are being caught off guard with challenging situations all while being videotaped. One wrong move, and it is no longer the employee that the world sees, but the company that that employee works for. That is why we are here, to create an environment where more employees are consistently trained in superior behavior and skills to meet customers’ expectations.
Customer service and creating your very own customer-focused culture is essential to you providing great service and keeping you in business. Would it not be wonderful to provide such an awesome experience to where you are guaranteed paying clients? You can get to that place by consistently obtaining updated information on creating and maintaining a satisfactory customer-focused culture by being a part of this 2-day, 2 hour Masterclass.
How often do you get stuck in creating a business strategy? You are not alone. Getting the most out of your efforts is not enough, you have to create a strategy,and then a marketing plan to run a business and be relevant. In this class, learn how to develop an effective strategy for reaching your business goals.
You will: Define your business culture, undergo a SWOT, develop marketing strategy and manage your metric system.