What’s the worst customer experience you’ve ever had? Nearly 90% of Americans have dealt with customer service for one reason or another during the past year, according to a recent survey by Consumer Reports National Research Center, and the experience is often frustrating. We are changing the game for companies and trainers and they are achieving better outcomes.
Customer relations and creating your very own customer-focused culture is essential to you providing great service and keeping you in business. Would it not be wonderful to provide such an awesome experience to where you are guaranteed paying clients? You can get to that place by consistently obtaining updated information on creating and maintaining a satisfactory customer-focused culture by being a part of this 2-day, 2 hour Masterclass.
How often do you get stuck in creating a business strategy? You are not alone. Getting the most out of your efforts is not enough, you have to create a strategy,and then a marketing plan to run a business and be relevant. In this class, learn how to develop an effective strategy for reaching your business goals.
You will: Define your business culture, undergo a SWOT, develop marketing strategy and manage your metric system.