More Programs

Customer Focus Series for Organizations


 What’s the worst customer experience you’ve ever had?  Nearly 90% of  Americans have dealt with customer service for one reason or another  during the past year, according to a recent survey by Consumer Reports  National Research Center, and the experience is often frustrating. We  are changing the game for companies and trainers and they are achieving better  outcomes. 

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Business Lessons for Entrepreneurs


Customer relations and creating your very own customer-focused culture is  essential to you providing great service and keeping you in business.   Would it not be wonderful to provide  such an awesome experience to where you are guaranteed paying clients?   You can get to that place by consistently obtaining updated information  on creating and maintaining a satisfactory customer-focused culture by  being a part of this 2-day, 2 hour Masterclass.   

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Strategic Planning Series


How often do you get stuck in creating a business strategy?  You are  not alone.  Getting the most out of your efforts is not enough, you have  to create a strategy,and then a marketing plan to run a business and be  relevant. In this class, learn how to develop an effective strategy for  reaching your business goals.

You will:  Define your business culture, undergo a SWOT, develop marketing strategy and manage your metric system. 

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