My name is LaTonya Washington. I am the CEO of The Customer Culture and Founder of the International LIST Tour for Entrepreneurs. I've often been described as passionate, compassionate and full of energy in motivating business professionals on how to leverage their brand in the marketplace based on the proper customer experience.
Because I have experienced bad customer service firsthand, just like many of you, I created a phenomenal platform that is devoted to empowering companies and their employees on understanding the culture of their customers. Some of the topics include: Improving the structure of effective communication; reflective listening; how to resolve conflict; how to maintain composure when a situation becomes threatening and so much more....
Many companies know there is the need to keep customers happy in order for them to be profitable, however, they just don't know how to prioritize the customer experience - that is where I come in.
I receive e-mails constantly regarding help with defusing crises, and how to handle heightened situations between client and staff. Because I take what I do seriously and devote much of my time to clients, it was obvious that the best thing for me to do was to create livestreams and webinars for those who are unable to attend a physical CC training program.
Whether you want to educate yourself on your consumer, learn how to create a drama-free atmosphere, even organize your workplace, I love working side-by-by side with my clients, focusing on goals, and getting tasks checked off.
As an entrepreneur, you have to learn skills to stay in business and provide value so you can earn more.
As a member, you will receive the following benefits:
This membership is for serious entrepreneurs and includes:
Our instructional hands-on guidance will educate, empower and give you resources to up-level. Fee is $97.00 per month or $997.00 for entire year (a savings of $164.00)