“Helping Small Businesses Reclaim Their Relevance”
How Do You
Customer Journey Strategist
About LaTonya Washington
“How A Crisis Turned Into an Opportunity for Me”
My story began when I was traveling for a business workshop and had a terrible experience at the airport. The staff was rude, the flight was delayed, and don’t let me start on the luggage. I felt frustrated and helpless. Then I realized that this is how many customers feel when they encounter bad service from a business.
“I decided to do something about it.”
I created a platform that guides small businesses, E-Commerce stores and entrepreneurs on ways to improve their service quality which increases customer retention.
I know it is hard to run a small business in today’s competitive and fast-paced world. You have to juggle many tasks, deal with various challenges, and constantly look for ways to improve your products and services. You also have to make sure that your customers are happy and satisfied with what you offer.
If you want to thrive in the digital world, connect with your customers, communicate effectively, and sell with ease, you want to stick around.
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Connect with me
Create And Launch Marketing Program
You will learn how to identify your market position, craft engaging content for your target audience, and boost your visibility with the right social media strategies and tools.
VIP Bundles You Can Access
HUMAN RELATIONS SKILLS ($27 ONLY)
Here, you will power up your communication skills to develop authentic relationships and know how to handle the challenging ones too! Nourish emotional well-being by enhancing acceptance and compassion. LEARN MORE
The strategic leadership worksheet will help you grow and scale your business. The following key areas have been identified as being of high importance in today’s competitive world. LEARN MORE
BRAND AWARENESS WORKSHEET
The brand and culture of your business are what people remember you by, but if it is not clear to your audience, they will walk right on down the road to your competitor. LEARN MORE
PRIVATE COACHING SESSIONS
What They Say About LaTonya
When it comes to recruiting staff from a pool of professionals, I realized that our recruiters and staff members at ITH Staffing Inc., would need to be on their A game to get those professionals to want to work through us.
In that, as the Executive Director, I wanted to ensure our recruiters were versed in customer service and ensuring they were comfortable to deal with crises, and understand the people they were interviewing, whether it be via the phone or in person.
I hired LaTonya Washington and the Customer Culture program because of her personality and positive nature. I also saw how she connected with others which set the tone and changed atmospheres, allowing those in sessions to believe they could change and become better in their own personal development. I immediately saw the results in our staff members as they were placing positive sayings in their areas so upon entry into the work place, their very own attitudes would be in tune with a great day.
The Customer Culture program was so effective, that I informed Ms. Washington that I wanted her to also apply the program to our sister company in the Los Angeles area.
“LaTonya, I’ve received nothing but positive feedback from staff. They loved your energy and believe you have given them tools they will be able to utilize. Thank you for sharing your knowledge with us.”
Transportation Supervisor LEUSD
LaTonya Washington is personable, interacts with her team in a positive way, and understands diversity. Her team is considerate, operates with a high moral and ethical code and train well.
Executive Director, The Positive Results Corporation
Latonya has garnered such incredible feedback from the attendees in her training”. In so much, we have invited her to chat more with us and get to know her even more, as she has had such positive response by employees to her sessions. We have really never seen such positive survey feedback and this suggested to us that she has something special.”
I don’t share this to boast, but to encourage you to be your best. Your gifts will more room for you, develop your craft…”
Director of Human Resouces, Major Corporation In San Diego