LaTonya Washington

“Let’s Maintain Customer Value”

How Do You
Build Customer

latonya washington press releases featued in

Courses &

Private Coaching

Customer Journey Strategist

About LaTonya Washington

An entrepreneur at her core, her hunger for success and to see others succeed, has caused her to develop programs and business workshops from entrepreneurship to leadership. Each endeavor led LaTonya closer to the one piece of her puzzle that she was missing — business mastery with a focus on customer relations.

Since 2013, LaTonya has helped administrative leaders, entrepreneurs and business professionals get through the obstacles of defining their message and then sharing it through digital media. She is also an Associate Professor at Mt. San Jacinto College, instructing Social Media Marketing.


Get In Touch With

LaTonya WashingTon

Avail Our Early Bird Promo!

Create And Launch Marketing Program

It fully equips you to find your place in the market, create your topics and content for your niche audience, and become more visible with proper use of social media platforms and tools.
VIP Bundles You Can Access
Ongoing VIP Streaming
Ongoing On-Demand Videos
customer journey worksheet
Downloadable Worksheets
download human relations guide ebook


Here, you will power up your communication skills to develop authentic relationships and know how to handle the challenging ones too! Nourish emotional well-being by enhancing acceptance and compassion. LEARN MORE

proposal plus contact equals profit


I harp on breaking down your process of getting you from connecting to potential clientele to the paid contract. LEARN MORE



Private coaching sessions are for those business owners and entrepreneurs ready to dive deeper into their message and want that private, one-on-one coaching necessary to get through the obstacles of finding their advantages, developing their content within platforms and masterminding strategic plans

What They Say About LaTonya

Customer Reviews

When it comes to recruiting staff from a pool of professionals, I realized that our recruiters and staff members at ITH Staffing Inc., would need to be on their A game to get those professionals to want to work through us.

In that, as the Executive Director, I wanted to ensure our recruiters were versed in customer service and ensuring they were comfortable to deal with crises, and understand the people they were interviewing, whether it be via the phone or in person.

I hired LaTonya Washington and the Customer Culture program because of her personality and positive nature. I also saw how she connected with others which set the tone and changed atmospheres, allowing those in sessions to believe they could change and become better in their own personal development. I immediately saw the results in our staff members as they were placing positive sayings in their areas so upon entry into the work place, their very own attitudes would be in tune with a great day.

The Customer Culture program was so effective, that I informed Ms. Washington that I wanted her to also apply the program to our sister company in the Los Angeles area.

constance moonzwe

Constance Moonzwe

Executive Director, ITH Staffing

“LaTonya, I’ve received nothing but positive feedback from staff. They loved your energy and believe you have given them tools they will be able to utilize. Thank you for sharing your knowledge with us.”

constance moonzwe

Derrell Wix

Transportation Supervisor LEUSD

LaTonya Washington has provided conferences, workshops and special programs throughout the United States for several years. I can personally speak to the quality and professionalism of her as well as her team. I have personally attended several of her customer culture training sessions in Southern California. Because of the outstanding attention to detail, guiding attendees to levels of understanding and breakthrough, excellent customer service, and smooth execution, I hired them to come to our office for training of our staff. I am happy to say, I am still a happy and satisfied customer, and my staff were the better for it.

LaTonya Washington is personable, interacts with her team in a positive way, and understands diversity. Her team is considerate, operates with a high moral and ethical code and train well.

commissioner kandee lewis

Kandee Lewis

Executive Director, The Positive Results Corporation

Latonya has garnered such incredibel feedback from the attendees in her training". In so much, we have invited her to chat more with us and get to know her even more, as she has had such positive response by employees to her sessions. We have really never seen such positive survey feedback and this suggested to us that she has something special."

I don't share this to boast, but to encourage you to be your best. Your gifts will more room for you, develop your craft..." Kno what God has called you to..

constance moonzwe


Director of Human Resouces, Major Corporation In San Diego