Human Relations Skills Worksheet
$17.00
When it comes to people, many are longing for the development of pure and authentic relationships, still. Many brands are concerned about this era of AI, but we still long for basic connections. We are emotional creatures. As a business owner or entrepreneur with a brand, how do you develop such connections with your customer, client, consumer?
With this worksheet, we will evaluate how you think about yourself, understanding influencing external factors and communication styles, so when faced by others, you have a more in-depth knowledge of what you are dealing with, who you are dealing with, and you are able to better manage. You ready for the challenge?
About LaTonya Washington - Customer Journey Strategist
Since 2013, LaTonya has helped administrative leaders, entrepreneurs and business professionals get through the obstacles of defining their message and then sharing it through digital media. She is also a College Instructor at Mt. San Jacinto College, instructing Social Media Marketing. LEARN MORE
What They Say About LaTonya
Customer Reviews
When it comes to recruiting staff from a pool of professionals, I realized that our recruiters and staff members at ITH Staffing Inc., would need to be on their A game to get those professionals to want to work through us.
In that, as the Executive Director, I wanted to ensure our recruiters were versed in customer service and ensuring they were comfortable to deal with crises, and understand the people they were interviewing, whether it be via the phone or in person.
I hired LaTonya Washington and the Customer Culture program because of her personality and positive nature. I also saw how she connected with others which set the tone and changed atmospheres, allowing those in sessions to believe they could change and become better in their own personal development. I immediately saw the results in our staff members as they were placing positive sayings in their areas so upon entry into the work place, their very own attitudes would be in tune with a great day.
The Customer Culture program was so effective, that I informed Ms. Washington that I wanted her to also apply the program to our sister company in the Los Angeles area.
Constance Moonzwe
Executive Director, ITH Staffing
“LaTonya, I’ve received nothing but positive feedback from staff. They loved your energy and believe you have given them tools they will be able to utilize. Thank you for sharing your knowledge with us.”
Derrell Wix
Transportation Supervisor LEUSD
LaTonya Washington has provided conferences, workshops and special programs throughout the United States for several years. I can personally speak to the quality and professionalism of her as well as her team. I have personally attended several of her customer culture training sessions in Southern California. Because of the outstanding attention to detail, guiding attendees to levels of understanding and breakthrough, excellent customer service, and smooth execution, I hired them to come to our office for training of our staff. I am happy to say, I am still a happy and satisfied customer, and my staff were the better for it.
LaTonya Washington is personable, interacts with her team in a positive way, and understands diversity. Her team is considerate, operates with a high moral and ethical code and train well.
Kandee Lewis
Executive Director, The Positive Results Corporation
Latonya has garnered such incredible feedback from the attendees in her training”. In so much, we have invited her to chat more with us and get to know her even more, as she has had such positive response by employees to her sessions. We have really never seen such positive survey feedback and this suggested to us that she has something special.”
I don’t share this to boast, but to encourage you to be your best. Your gifts will more room for you, develop your craft…”
Anonymous
Director of Human Resouces, Pharmaceutical Corporation in San Diego