Thank you for shopping with Latonya Washington. We want to ensure that you have a satisfactory shopping experience. We understand that sometimes you may need to return or request a refund for a product. We’ve outlined our Refund & Return Policy below to make the process as smooth as possible.
1. Refund Eligibility:
We offer refunds on eligible products within 7 days from the date of delivery. To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging. Please note that certain products may be exempt from refunds due to hygiene reasons or being personalized/customized.
2. Return Process:
If you wish to return a product, please follow these steps:
a. Contact Customer Support: Before initiating a return, please get in touch with our Customer Support team either through ask@latonywashington.com They will guide you through the return process and provide you with a Return Authorization Number (RAN).
b. Package the Product: Safely pack the product in its original packaging or a secure package to prevent damage during transit. Include all accessories, manuals, and any freebies that came with the product.
c. Attach RAN: Clearly mark the Return Authorization Number (RAN) on the outside of the package. Packages without a valid RAN may experience processing delays.
d. Shipping: You are responsible for the shipping costs incurred during the return process, unless the return is due to an error on our part (e.g., wrong item shipped, product defect). We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Process:
Once we receive and inspect the returned product, we will notify you about the status of your refund. If the product meets the eligibility criteria, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider.
4. Non-Refundable Items:
Certain products are non-refundable due to hygiene reasons or being personalized/customized.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our Customer Support team immediately. We will arrange for a replacement or issue a full refund, including the return shipping costs.
6. Order Cancellation:
If you wish to cancel an order, please contact our Customer Support team as soon as possible. We can only process cancellations for orders that have not been shipped yet. If your order has already been dispatched, you can initiate a return once you receive the product.
7. Exchange Policy:
Currently, we do not offer direct product exchanges. If you want a different item, please follow the return process and place a new order for the desired product.
8. Modifications to the Policy:
Latonya Washington reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact our Customer Support team. We are here to assist you and ensure you have a pleasant shopping experience with us.
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