by info.samthing@gmail.com | Sep 6, 2023 | Live Streams
The Customer Touchpoint Versus the Customer Journey Do you want to learn how to create and use customer journey maps as a powerful tool for customer-centric innovation and improvement? If you answered yes, stay connected as we will continue to provide you with...
by LaTonya Washington | Aug 22, 2023 | Live Streams
Brand DNA Brand DNA is the essence of your brand, the core idea that defines and differentiates you from your competitors. It encompasses your brand values, purpose, promise, personality, and positioning, which together form the foundation of your brand strategy and...
by LaTonya Washington | Aug 22, 2023 | Live Streams
Brand TouchPoints What are the brand Touchpoints? They are the little moments that define the experience of your target audience with your brand. From the very first time they become “aware” of you all the way through the journey. Then the circle of life...
by info.samthing@gmail.com | Jan 9, 2023 | Live Streams
How to Develop a Strategy and Tactics We have a tendency to go straight into tactical activities of posting on our social media platforms before developing a “blueprint” as to what it is we want to accomplish. That stops today! If you are looking to...
by info.samthing@gmail.com | Oct 2, 2022 | Live Streams
Have You Ever Seen a Chick Fil A Ad? Nope Have you ever seen a Chick Fil A or Starbucks Ad on TV? Nope. You know why, because they have focused more in on the customer experience. You know what they do? Listen in… Because McDonald’s and Burger King...
by info.samthing@gmail.com | Jul 8, 2022 | Live Streams
Speak Their Language, But You’re Not at the Same Level Leaders are developed to lead others due to their level of expertise, ability to inspire, educate and/or encourage. As a leader, remember that you are not on the same level as those you lead, but you...
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